Privacy Policy

Effective Date: October 16, 2025

Last Updated: October 16, 2025

1. Introduction

Welcome to Citrine Signature Real Estate LLC (“Citrine Signature,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites — citrinedxb.com and calendar.citrine-capital.com (collectively, the “Sites”) — or use our real estate advisory, investment, and communication services (the “Services”).

By using our Sites or Services, including any SMS, WhatsApp, or email communications, you consent to the practices described in this Privacy Policy.

Citrine Signature complies with:

The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

The EU General Data Protection Regulation (GDPR), where applicable

The U.S. A2P 10DLC compliance framework for SMS and automated communications

2. Information We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

Name, email address, phone number, and nationality

Company or organization name (for B2B or investor clients)

Property interests or investment preferences

Inquiry details via forms, chat, or SMS

Consent for communications or marketing updates

Payment or transaction details (processed securely through third-party gateways)

B. Information Collected Automatically

IP address, browser type, and device identifiers

Session duration, referring URLs, and on-site activity

Cookies and analytics tools for personalization

C. Information from Third Parties

We may receive limited data from:

Advertising and campaign platforms

Messaging or scheduling tools (e.g., WhatsApp Business, SMS gateways)

Financial intermediaries or CRM integrations

3. How We Use Your Information

We process your information for the following lawful purposes:

To respond to inquiries and provide investment or property advisory services

To communicate via SMS, WhatsApp, phone, or email

To manage appointments, send confirmations, and deliver updates

To improve user experience and optimize marketing performance

To comply with regulatory, contractual, and legal obligations

To send promotional content, investment briefs, or event invitations (only with consent)

4. SMS & Messaging Policy (A2P Compliance)

By providing your phone number through any form or campaign associated with Citrine Signature, you agree to receive transactional or promotional SMS messages related to our Services.

Message Frequency: Varies by user engagement.

Opt-Out: You may opt out at any time by replying “STOP” to any message.

Help: For assistance, reply “HELP” or contact [email protected].

Message and data rates may apply.

Messages are sent only to users who have expressly opted in through our website, calendar booking forms, or digital campaigns.

Your phone number will never be sold, shared, or transferred to unrelated third parties for marketing purposes.

5. Legal Basis for Processing (GDPR)

If you are located in the EEA, your data is processed under:

Consent – when you provide data voluntarily or opt in to communications

Contractual necessity – to provide requested Services

Legitimate interests – for client management, analytics, or compliance

Legal obligation – when required by law

6. Cookies and Tracking

We use cookies and analytics tools to enhance performance and tailor content.

You may modify browser settings to block cookies, but some features may be limited.

7. Data Sharing and Disclosure

We do not sell personal data.

We may share limited information with:

Verified service providers (e.g., CRM, hosting, and payment systems)

Legal or regulatory authorities (where required)

Business partners engaged in delivering your requested services

All parties are bound by data protection obligations consistent with PDPL and GDPR.

8. Data Security

We maintain robust safeguards, including:

SSL encryption

Restricted database access

Secure infrastructure and compliance audits

Despite these measures, no online system is fully secure. You acknowledge that data transmission involves some inherent risk.

9. Data Retention

We retain personal data as long as necessary for:

Service delivery and recordkeeping

Legal or accounting compliance

Resolving disputes or enforcing agreements

Afterward, data is securely deleted or anonymized.

10. Your Rights

Depending on your jurisdiction, you may:

Access or correct your data

Request deletion or restriction

Withdraw consent or opt out of marketing

Request data portability

Submit any requests to [email protected] with the subject “Data Request.”

11. Children’s Privacy

Our Services are intended for adults (18+).

We do not knowingly collect data from minors. If discovered, such information will be promptly deleted.

12. Changes to This Policy

We may update this Policy periodically.

All revisions will appear on this page with a new effective date. Continued use of our Services implies acceptance of these updates.

13. Contact Information

Citrine Signature Real Estate LLC

Office 1106/31, Opus Tower, Business Bay

Dubai, United Arab Emirates

📧 [email protected]

🌐 https://citrinedxb.com | https://calendar.citrine-capital.com

📞 +971 58 594 0444